Norman-Spencer Agency, Inc. Names New Chief Claims Officer and Director of Watercraft Operations & Distribution

(Dayton, Ohio) November 29, 2016 – The Norman-Spencer Agency, Inc., a leading national property and casualty insurance provider, announced today that Mark Aussicker has joined the company as Chief Claims Officer and Director of Watercraft Operations & Distribution. As Chief Claims Officer, Aussicker’s focus will be to challenge status quo thinking, strengthen carrier partnerships and improve profitability, quality and best practices throughout the organization. His focus with the Watercraft Program will be to improve service and retention within the existing client base and to develop new distribution channels to successfully increase market share.


“With nearly 30 years of carrier, agency and third party administrator experience, Mark will be a valuable addition to our senior leadership team,” said Brian Norman, President of Norman-Spencer. “We are an acquisitive, growing organization and Mark’s background will prove very helpful as we work to create a scalable and fluid infrastructure to the ultimate benefit of our clients, our business partners, our staff and our community.”


“The Norman-Spencer brand is well known throughout the MGA Program market and I’m very happy to be joining the team,” said Aussicker. “The company’s culture is built on caring and excellence and I look forward to becoming a meaningful contributor to their continued growth and success.”